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Customer Service

SHIPPING INFORMATION

At this time, we are only accepting continental US orders. All shipping is done Monday through Thursday.

Meat Orders
Meat orders are shipped FedEx Priority Overnight Monday through Thursday. Meat orders received by 8AM EST are shipped that same day for next day delivery. Orders received after 8AM EST are shipped the following business day.


Sauce Orders
Sauce orders are shipped via FedEx 2 Day Service or FedEx Priority Overnight Monday through Wednesday. Sauce orders received by 11AM EST are shipped that same day. Orders received after 11AM EST will ship the following business day unless otherwise specified to ship FedEx Overnight. An additional $15.00 is added to the listed shipping price for all overnight shipments.



International Shipping
We are not accepting international orders at this time. We are sorry for the inconvenience.

Shipping rates are as follows for all products with the exception of Peter Luger Meat Products and Peter Luger Steak Sauce. See rates below:

Shipping Rates
FedEx Express Saver 9.95 Flat Rate
FedEx Priority Overnight 15.00 Flat Rate

Gift certificates also ship FedEx Express Saver which is a 3 business day service. For customer support please call Monday through Friday 9AM - 4:30PM EST at 718-387-0500.

If sending as a gift please make sure the ship to address is accurate to ensure packages arrive properly.

NOTE: No shipping to PO Boxes. USDA Prime Steak shipments are very perishable. We recommend shipping to a work address so that there is someone to receive it. If you specify home delivery, please be sure that a recipient is there to receive it or we will be forced to leave it at your own risk.



Payment Methods

Peter Luger Steakhouse does not accept any credit cards at either Brooklyn or Great Neck locations.
Accepted forms of payment are the Peter Luger Card, US checks with ID, and US debit cards.

Credit cards payments are only accepted for online ordering.


PRIVACY POLICY

Your privacy is important to us.
To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available at every point where personally identifiable information may be requested.

Your privacy is important to us.
To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available at every point where personally identifiable information may be requested.

The Information We Collect
This notice applies to all information collected or submitted on the Peter Luger website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email address, Phone number, Credit/Debit Card Information, etc.

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are: Name, Address, Phone Number, etc.

The Way We Use Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.